At Ritzy Couture by Esme Hecht, your trust is the foundation of everything we do. Just as we craft each piece with intention and care, we handle your personal information with the same level of thoughtfulness and respect. This Privacy Policy outlines how we collect, use, and protect your data when you shop with us.
Information We Collect
When you visit our boutique online or make a purchase, we may collect the following:
- Personal identifiers — your name, email address, phone number, and billing or shipping address
- Payment information — processed securely through Shopify Payments; we never store your full card details
- Order history — details of what you've purchased and how you've interacted with us
- Device & browsing data — IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and similar technologies
- Communications — messages you send us via email, contact forms, or customer service inquiries
How We Use Your Information
Your information helps us deliver the elevated experience you deserve:
- To process and fulfill your orders, including shipping notifications and delivery updates
- To personalize your shopping experience and surface pieces you'll love
- To send you curated communications — new arrivals, exclusive offers, and editorial content — when you've opted in
- To improve our website, product offerings, and customer service
- To prevent fraud and maintain the security of our platform
- To comply with applicable legal obligations
Sharing Your Information
We do not sell your personal information. We share it only with trusted partners who help us operate our business:
- Shopify — our e-commerce platform, which powers our store and processes transactions. View Shopify's Privacy Policy.
- Shipping carriers — to deliver your orders to your door
- Email & marketing platforms (such as Klaviyo) — to send communications you've consented to receive
- Analytics providers (such as Google Analytics) — to understand how our site is used and improve your experience
- Legal authorities — when required by law or to protect our rights
All third-party partners are required to handle your data with care and in accordance with applicable privacy laws.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our site.
Your Rights & Choices
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your personal information, subject to certain legal exceptions
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Data portability — request a copy of your data in a structured, machine-readable format
Depending on your location, additional rights may apply under laws such as the CCPA (California) or GDPR (European Union).
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.
Data Security
We take the security of your information seriously. Our store is hosted on Shopify's secure, PCI-compliant infrastructure, and all transactions are encrypted via SSL. While no system is entirely immune to risk, we implement industry-standard safeguards to protect your data.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will promptly remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we'll revise the date at the bottom of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding your privacy, we'd love to hear from you. You can reach us at:
Ritzy Couture by Esme Hecht
sales@ritzycouturejewelry.com
ritzycouturejewelry.com
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Ritzy Couture by Esme Hecht, LLC Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at esme@ritzycouturejewelry.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Last updated: May 2026